Responsible gambling

Our Responsible Gambling Promise

We want your experience to be fun, safe and under your control. Gambling should be entertainment — not a source of distress. If you ever feel that your play is becoming a problem, we are here to help with practical tools, clear options and respectful support.

Tools to Control Your Play

We offer a range of on-site tools designed to help you manage time and money spent playing. These are available from your account settings or by contacting customer support.

Deposit limits (daily, weekly, monthly) — set and reduce limits whenever you wish.
Session limits and reality checks — reminders after a set period of play.
Temporary time-outs (short cooling-off periods) — pause access for a chosen period.
Self-exclusion — a longer-term block from the service when you need it.
Account activity summaries — review your deposits, wagers and wins to understand your play patterns.

How to Set Deposit and Loss Limits

Setting limits is one of the most effective steps to keep gambling under control. You can:

Choose a daily, weekly or monthly deposit cap that fits your budget.
Reduce limits instantly from your account or request an immediate reduction through support.
Set loss limits to restrict how much you can lose in a given period.

If you need assistance setting or changing limits, contact customer support from your registered account and we will guide you through the process.

Time-Outs and Self-Exclusion

Time-outs are a short break from gambling; self-exclusion is a formal request to block access for a longer period. Both are available to help you step back when you need to.

Time-out: choose a short cooling-off period and your account will be temporarily suspended.
Self-exclusion: request an extended block for weeks, months or years. During self-exclusion you will not be able to access the account or receive marketing.
How to request: contact support from your registered account. We will confirm the request and apply the chosen restriction promptly.
While excluded, you remain entitled to request account information; participation in promotional programs is not permitted.

Recognising the Signs of Problem Gambling

It can be hard to judge your own behaviour. The following signs may indicate it’s time to take action:

Spending more time or money than you intended.
Chasing losses or feeling unable to stop.
Neglecting work, study, family or social commitments.
Borrowing money or using essentials to gamble.
Hiding your gambling or using multiple accounts to continue playing.

If any of these apply to you, consider using limits, taking a time-out, or seeking support.

Practical Steps if You’re Concerned

Small, practical actions can make a big difference quickly.

Set strict deposit and loss limits and stick to them.
Enable session reminders or reality checks to break long play sessions.
Take a short time-out immediately to clear your head.
Remove saved payment methods or ask your payment provider to block gambling transactions.
Talk to someone you trust about what you’re experiencing.

Getting Professional Help

If gambling is causing you harm, consider reaching out for professional advice and support. Trained services can provide confidential, non-judgemental help and practical plans to regain control.

When help is needed urgently, contact local emergency services or a medical professional.

Account Verification and Security

To protect you and the integrity of the service we may request identity and address verification at any time. Verifying your account helps secure your funds and supports responsible play.

Typical requests can include proof of identity, proof of address and, if required, proof of source of funds.
Verification may temporarily delay withdrawals while documents are reviewed; we aim to process documents promptly and will keep you informed.
We do not allow account sharing, multiple accounts, or the use of VPNs or other tools to hide location — these measures help keep play fair for everyone.

Protecting Young People and Others at Risk

Keeping gambling away from children and vulnerable people is a priority.

Never let anyone under the legal age use your account.
Use device-level controls and parental controls to block access on shared devices.
Keep account passwords secure and log out after each session.
If you are responsible for someone at risk, contact our support team to discuss practical safeguards and account measures.

Contacting Us

We are here to support you when you need it. Contact our support team through the in-site help options or by email from your registered account and we will respond with guidance, options and next steps.

If you’d prefer immediate independent support, consider speaking to a trained gambling support service or your healthcare provider for confidential advice.